Category Archives: Total eXperience Design

a little discussion about Behavior Modes

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Photo provided courtesy of C. Nancy Niu

Once again — I’m fortunate enough to in life to engage with The Boston Area UX, Design and Tech Community by giving talks on topics I am deeply passionate about within the realms of creativity, collaboration, experience and story.

Akshat Pradhan invited me out to UX Boston last week to present Behavior Modes for UX, an important sub-topic to my larger concept of designing with a storyFirst human-centered design approach. And I got to give the presentation as part of an evening of talks called Ideating Mobile, Prototyping w/ Sketch, and Behavior Modes! that included a talk on The Mobile Ecosystem Matrix from The Meme Design’s Carlos Cardenas and a super helpful prototyping walk-through by Aquent Gymnasium’s Jeremy Osborn.

So, here’s a quick, high-level fly by
on what I’m calling Behavior Modes:

 

Behavior Modes for UX

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In a nutshell — as a now near-20-year-spanning, lifelong experience designer in New England, I feel that UX teams embedded in various firms in the area nicely use all the amazing industry-standard tools and tricks, but we sometimes seem to just go through the motions of assembling the toolkit while missing the core point and actual tactical unique benefits of why we’re using some of these tools to begin with, ya know?

My case in point for this particular talk — personas

Companies develop personas. Sometimes they outsource persona development and invest a lot of big money to conduct painstaking research to craft a fantastic batch of 10 or so personas per user type within a company’s anticipated target audience. And this is all wonderful. It shows that firms are really starting to step up and take research and user-centered methodologies seriously because hopefully they understand that serving people is what we need to be all about.

But …

In 2015 most teams seem to almost treat personas as some sort of Fine Art object we put on the wall. We see faces and little blocks of stats and commentary pinned to the wall like strange dossier-like posters to remind us that there’re people on the other side. Its a bit reminiscent of the hunter’s lodge tucked so politely away in a wooded Vermont hillside cabin, nicely decorated with the dead, static remains from that huge invoice —from all that research — like a pristine, captured set of kills strangely stuffed and mounted to the wall like a museum-like reminder of the people that we once knew and talked to and taxidermically preserved. We got ’em. Check! Task done!

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But I’m not sure that this is how Alan Cooper intended teams to leverage personas in our daily work. And I’m certain they’re not supposed to simply be flowers on the wall. We’re, at the very least, always supposed to keep the faces, names and motivations of our personas in mind as we design — and I’ve noticed at least a dozen occasions over the last 17 or so years where someone does the whole ‘Do you really think that’s the way TechSavvy Simone would want to create a new user profile on ProductX?

That’s not enough though, right? Just a dozen times in nearly 20 years? C’mon!

I mean, besides UX professionals digging into putting together a list of potential user types and maybe referencing one of the personas as a way to advocate for a semi-fictional real person in a design review meeting, not once have I seen anyone fully embrace the entire potential and value of tuning into your personas.

This is why I am talking about putting our personas into a situational context to bring them to life.

As creatives, I feel that its quite sad how flat and dead our design processes can feel. It seems that you get the gig, set up at a desk, start attending the meetings and doing the work ‘n all — but we all tend to hang up the power of our imagination somewhere else entirely. And this is a shame. After all, these powers and skills are forces we were actually hired by a company to use in our daily design work. But somewhere along the line we all tune out of The Imagination Channel and tune into whatever readymade, prescribed policies and processes make the most sense to use at work because we’re used to them.

I want us to tune back into The Imagination Channel.

Personas are the best way for us as designers to get out of our own heads and into the minds, hearts and emotions of our human users. Its literally a way for us to channel the users in that fuzzy kind of New Age way and wonder from somebody else’s perspective. But I think there’s a reason why our personas remain on the wall in their frozen taxidermied state as these cutely named posters on the wall. Personas need context to come back to life. We need to not only understand the statistics we’ve researched around real people that use our products, but in order to best design for real people we also need to understand:

  • when they’re using the experience(s) we’re designing;
  • how often they use it;
  • why they’re using it in a certain temporal context;
  • how often they might get interrupted mid-task;
  • when and how they might re-engage and continue an interrupted experience with your product or service;
  • where they’re using it;
  • what version of a holistic experience design our users are engaging with ( mobile, desktop, tablet, wearable, kiosk );
  • who else is around when they’re using it;
  • how people use it within different levels of criticality ( if that even pertains to the experience );
  • etcetera, so on and so forth

This is what Behavior Modes are all about.

Behavior Modes are bits and pieces of modular context to map to your personas to better dream up and understand an actual person’s story within a temporal situation as they might experience what you’ve design for them.

I think of Behavior Modes as different than a formal use case scenario, although I imagine you could leverage the contextual factors that come together to make up your behavior modes to develop interesting, near-real-life use cases to consider for your design processes and reviews.

I’m working on formalizing my thoughts around Behavior Modes and my storyFirst Approach to Human-Centered Design and will post more to my blog here as my concepts come together.

Stay tuned!

looking into Che

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i don’t know that much about Ernesto “Che” Guevara — no more than you can read up on Wikipedia with just a quick Googling of the nickname Che that most people know him and his iconic image by — but its really interesting to see how much he’s been creeping up in my subconscious lately, as you or anyone can witness in my last 2 — and now my last 3 blogPosts { if you’re including this one }

i believe in embracing my subconscious, in going with my gut — and its not just because i’m typically overweight or officially obese as some physicians might point out at a check-up

its interesting, too, that on many levels i’m very much attracted to learning more about people that are considered to be counterCultural

if you take a quick peek at his Wikipedia entry you’ll notice that he seemed to accomplish an awful lot during the course of his lifetime — and sometimes his involvement in political arenas were influenced by the direction of US government, at other times he acted and spoke on his own behalf and on the behalf of the people he loved

in many ways Guevara’s political ideologies were actually formulated by his direct participation in the sort of strange global manipulations our US Government involves itself with as a means to push and pull power — instead of working in more diplomatic and authentic ways as part of a diverse and healthy international community, one might say that The United States constantly strives for a sense of total global supremacy and alignment

i think of it as The MacDonaldization of The World

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lots of the companies i’ve worked for, too, seem to push toward The Concept of One

and its not about The Myth of The Melting Pot, unfortunately

its more of a total control thing

{ for the most part, its almost always a way to save money by reducing corporate costs through human downsizing, sometimes including an attempt to simplify an organization and maybe increase efficiencies — there’s a lot of corporate speak and ‘business logic’ behind all of this Oneness, i’ve practically heard it all and its a very predictable, unsurprising internal brand trend, believe me }

and its all pretty transparent to everyone at this point

we can just smell it now

anyone that can’t feel the current and increasing creepiness over the years — this push toward Total US World Domination — is probably:

  • totally delusional;
  • completely mesmerized and hypnotized;
  • doesn’t want to admit its happening and its been happening for quite some time now;
  • just doesn’t care or isn’t paying critical attention to our current events in the news;
  • is just a vampire, zombie or robot { ever wonder why our entertainment is currently so obsessed and oversaturated with allusions to the undead? its probably because we’re all feeling that way — like a nation of citizens that’s only allowed to wander the earth in search of sweet bargains at the mall — either that or it might be a bit of a subliminal suggestion for how to actually best behave as part of our society };

and this MacDonaldization of The World — or as some might say, this One World we’re pushing for — is definitely more about homogeneity over inclusion or mutual betterment for all The Peoples of the World — we’re trained for robotic agreement and quasi-involvement through mere complicity and laziness

the push of American Consumerism for our citizenship only allows The People to participate in government and major decision-making through a dream-like Freedom of Choice — that’s the new American Dream, that we are free to choose between this elected representative or that one, both of which, are in fact, basically the very same choice

they’re not that different actually

and the other Freedom of Choice we’re so graciously allowed is which corporate brand of products or services to purchase — unless, of course, you get more directly involved and somehow keep your moral standing along the way

i really like this Greenpeace poster depiction of a little boy portraying the marxist revolutionary Che that i put up as the standard intro-visual at the top of this post

there’s no way we look at this little boy as evil or marxist or dangerous, right? if you do, you’ve affiliated some sort of US public relations-driven fear of The Other with this remarkably innocent-looking image — if its not something you can make in the MacDonald’s production line, it must be different, evil and anti-American, right?

its not really that simple, though

and i hope we can all see that this dynamic has been vastly oversimplified for political reasons — there are personal motivations that go far beyond the desire to protect The People of a nation from the big, bad world of terrorism and evil

power and profit reside at the core of our current issues in the world

we need more inclusionary and respectful, collaborative means of working with the world and not against it any longer — and that world that i speak of not only includes the beautiful variety of people we live with in the world, with all of their interesting and eclectic perspectives and ways of seeing the world, but also includes the world itself — we need to literally work with the world to behave in better accordance with the limits we’ve been given, with the rules and regulations of a higher power that has nothing at all to do with God or what Republicans want, but all to do with the realities of our Mother Earth

yes, i said it

Mother Earth

{ you don’t hear that phrase all that much lately — and i’m not exactly sure why, but i have the sneaking suspicion it might have something to do with sovereignty of a Christian maleness established and promoted during The Age of the Enlightenment over the more supposedly Pagan femaleness of our pre-Christian beliefs and behaviors }

we need to start listening to Mother Earth and start working with her again

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our energy needs to move away from the power of man over natural destiny — this sort of destructive set of energies to control each other and conquer the natural world at all expense — and move toward the collaborative creative destiny and positive potential energies alive in all of us, in all of The Peoples of The World

i don’t think the answer resides in one ism over another

its more of an individual, ethical choice we all need to consciously make and then act upon on a daily basis

we can have no faith in our representatives and the dangling choices we’re given as a means to participate in how we’ll ultimately really change and govern the world

let’s just stop pretending

the experiment in all of these isms show us nothing but failure and pain and corruption so far

and there’s no longer any need to force it — it does us no good

let’s not put any more of our faith and energy into any of these shadowGames and pretenses

if you see me at the mall, just give me a smile and a nod — let’s just acknowledge we’re part of the same open and inclusionary humanness { no new isms, please } and that we’re all now individually fighting the good fight to do right by The People, not just of our nation, but for The Peoples of The World living in collaborative destiny with Mother Earth

design equity

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how much do you value Design?

as a designer — a human-centered storyFirst experience designer, to be more specific — i sometimes have to unfortunately question my value, or at least my perceived value to the people that hire me or collaborate with me on the project work i’m involved with

value is a relative thing

in a lot of ways value is as nebulous and conceptually faith-based as other terms like respect, trust, belief and other similar energy-guided principles that guide our daily decisions and interactions as we make from the head, heart and gut

most people simplify the concept of value to some sort of financial equivalancy

value becomes a purely monetarily-evaluated thing

but this is a perversion of what value really means, because value in actuality is a far less static force in the world, and one not really as directly associated with money as its been made to feel and as it is promoted to be by our larger societal systems

its all a vast oversimplification

but from a design standpoint in general — its actually an unfortunate and unnecessarily cluttered perversion of the term itself

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i can feel that my value as a designer
changes from collaboration to collaboration

from full-time engagement to full-time engagement there is really no standard equivalency that a corporation needs to adhere to from a purely monetary, compensatory standpoint in the hiring process — its all comparative and competitive market ballparking that also involves basic negotiation and ultimately the individual decisions of each party involved — which is fine, this is a free market system we deal with on a daily basis, but don’t forget to defend your value as an employee or independent professional and to actually also stand for and stand up for the other definition variation for the term in its plural values

all that said

your value as built up over the years and as you and your colleagues and collaborators perceive you’ve accumulated through experience, expertise and the daily work you do creates a certain brand equity

in my case i own my own Design Equity

at this point in my career i just simply know what i’m doing — but what i do as a designer might be valued more or less { not just in the monetary sense of value } depending on the company i keep

if i perceive that the company i keep during my day gig doesn’t appreciate my value and the level of contribution i bring to the team and to the company, i start to get a little confused

as much as i typically want to continue with the company i keep — as much as i want to continue to innovate and collaborate with the team i’m working with by bringing the power of my design knowledge, processes and know-how to the table each and every day, if it feels like i’m being kept by the company in some way — maybe kept from leveraging my full potential talent — or kept from contributing the most i can to the business strategies, initiatives and needs of the organization

i guess i just never quite understand that particular dynamic within a corporate business setting

why would a company want to compensate you a substantial amount — after quite rigorously interviewing you and assessing what you can contribute to their business — to just keep you locked up at a desk like an collectable or something and ask you to contribute to the typical mediocrity they suddenly reveal as their real business objectives once you’ve crossed over into the company after the interview process to just be another one of their employees? 

i would automate the timepunch workforce, let go of the half aSses that keep the company { and the country, for that matter } at that well-established level of mediocrity and hire more of the go-getters and game-changers to actually maybe get some real shit done

doesn’t that make a whole lot more sense?

i think if you analyze it from even that pure economic monetary value perspective, which most companies supposedly do, it definitely makes for just better business practice

if i feel like my company is merely keeping me, that’s when i consider taking my Design Equity elsewheremy LinkedIn Profile reflects this mentality, which is a bit more than a mentality, its my personal business and career methodology and i actually recommend more people think about and conduct their careers and their lives following this more aggressive set of personal business policies that place more accountability and responsibility on the corporations that choose to engage with us

in Massachusetts we’re all considered employees at will — basically meaning at any point the company you work for can decide to let you go without any real reason whatsoever

but that decision actually goes both ways

its a ultimately bisexual decision — or at least its a two-way street

and you as the employee at will can also decide to let the company go, too

but there is a little bit of a stigma that comes with the terrain, of course, if you do choose to live by the ethical standards and values i allude to so far — and this stigma i speak of is very much not in as kind to the individual as an employee as it is to the companies that hire them

i assume its because the financial power
typically resides with the company

they decide on our relative worth and value or devalue us

although those that defend their value and fight for their real value set up and enforce a dynamic where we can ultimately at least influence and fend for what we know our real Design Equity and general workforce worth is in the world — there’s simply still more power in the hands of the corporations, for recruitment and for just about every other facet of our current capitalist, consumer-based socio-economic systemic setup

making corporations a bit more accountable when they don’t properly empower you is just another way to move our culture away from our econoRuled world to a more humanistically-beneficial, and maybe even a far more truly democratic new roadmap for the future world 

Design is one of many very powerful ways to better participate at the larger level and maybe even help change our world for the better

and i choose to use my own Design Equity to actively work toward making the world a better place for actual peoplenot to simply promote new technologies to just drive better profit margins on somebody’s fucking Excel spreadsheet — and definitely not to contribute toward the mere survival of a legal entity that doesn’t in actuality even exist in the world as anything real and that doesn’t ultimately care in any way for actual people, including: their employees; their partners; their clients; and the people of the world

i Design to imagine and help create a better world

i leverage my Design Equity for people over corporations

i am not against corporations or anti-American, though — i just think corporations need to be more accountable for their actions and behavior and for what they promote — and corporations need to be babysat a bit more through actual government-driven policies and services that put The People at the core of what this nation and the world is all about

i hope you weren’t previously confused by who i am or what i stand for, but if so — i hope this blogPost clears things up for you

let me know if you have any questions, aight?

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being a transitional

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one of the fun parts about being human is that we are always evolving

like it or not — the only thing we can truly count on actually staying the same is the fact that things always change — and we are a species that is very much under the influence of things — so, following that logic, to some degree, as our things change, we change, almost purely as a means to adapt to our things

this concept, in many ways, is in direct conflict with my very purpose as a human-centered designer — my job and daily activities are focused solely on driving and guiding the design process, mostly aimed at creating technology-based experiences, to hopefully result in interactive and dynamic software and interfaces that: intuitively make sense to users { or people as i prefer to call them }; that are usable and valuable and user-friendly { or ‘easy to use’ and understand with a minimal learning effort }; and that largely serve the actual human goals and business goals of the overall technohumanic experiences being delivered

we now live in a world population increasingly geared toward the digital natives

 

the other day my son Maceo was taking a bath and, with Maceo being extremely social and fun-loving but also a bit co-dependent, he invited me to come in to the bathroom to talk with him while he relaxed and washed { before settling in to read and eventually fall asleep in his bed on this typical school night }

Maceo is 10 years old

he’s definitely a digital native, meaning, he’s grown up in The Digital Age and for the most part has never been in a world without computing machines, as we used to call them — he understands computers and our mobile devices in a much different way than my wife or i do because he’s grown up with them as a simple and accepted set of objects within his natural living environment — and he’s grown up in an era when, for the most part, the information-based, interactive experiences delivered via the medium of our digital technologies already have a lot of the kinks worked out of ’em — due to Steve Jobs and the iUniverse he’s created through his prosumerization of our computers and devices, through Jobs’ efforts to make these relationships we have with our modernday technologies ‘just work,’ Maceo’s never really had to deal with the first 3 or 4 generations of the rather krudgy software and digital experiences we previously had with our devices in the first few decades on the new digital island

needless to say, he probably doesn’t have the same amount of frustration and associated psychological baggage that i have with these technologies that were invented to somehow serve humanity but also somehow typically don’t ‘just work’ the way we were promised they would in our non-native explorations of the digital island

with Maceo sprawled out, his body submerged under under the warm water of his bath, we discussed his daytime learning activities out at Spofford Pond School in Boxford — i asked him if today’s special { as they call all non-core classes at his school } was gym and he said, ‘No, today was Art’ — i asked him what special he’d have in school tomorrow and he said, Media’

‘Media? What’s Media?’ I asked him — i kind of knew what the term implied, of course, but wanted to know what the school system teaches him about media

i wanted to know what media now means
to a third grade student living in our modern Digital Age

he started laughing and said, ‘they teach us things that we all already know, like how to save a document,‘ and then he really started laughing pretty hard, which of course made me laugh

i could tell the whole idea of teaching media to the new breed of our digital natives seemed totally preposterous to him, almost like they were trying to teach him how to breathe or something so innately embedded in our humanness to feel like futile effort or even farce

we were laughing for quite some time

he went on, ‘its like, go to file and then move the mouse down and click on ‘Save”

he was like a little bathing stand-up comedian, delivering the ultimate punchline to the most hilarious joke i’ve heard in years, and i was both his receptive, laughing audience and an instant co-writer to these new jokes that almost seem to write themselves now

‘what are they gonna teach you next week, Maceo? how to log off of the computer?’ i quipped back — we were both laughing even harder than ever now, he returned the volley with, ‘i know, its like, here’s how we right-click on a mouse’ — he was kind of saying the entire little phrase with an intentionally slow delivery, mocking how remedial and silly this class must feel to him and his fellow student colleagues sitting through each special weekly session of Media at Spofford Pond

i haven’t laughed that hard in about half a year

as a digital native, Maceo just gets it

and, if the technology does live up to its original promise — this high-level promise from Steve Jobs and other pre-Apple visionaries that promised these technologies will ‘just work’ and that they’ll actually be helpful, useful and valuable for us all to use — if the experience isn’t living up to our expectations, well, quite frankly, Maceo’s ready to dive in under the hood and actually make the technology do what he needs it to do for him

i, on the other hand, get immediately hung up on my overall, continual disappointment with the promises that are never quite met from my standpoint as both a user of these technologies and a designer that’s constantly trying to devise ways to improve the human experience of our digital technologies

and i get frustrated rather easily, i might add

i actually want the technology to ‘just work’ the way we were promised it would

but it doesn’t

9 times out of 10, from my own personal lifelong experiences with computers, devices and technologies, these experiences fall extremely short of the expectation

maybe i’m more aware of these discrepancies between the promise and what we really experience from our technologies right now because i remember the promise, whereas Maceo doesn’t have the same context at all — and, unlike a lot of people that will spend a lot of time jerry-rigging these experiences like some sort of delusional Digital MacGyvers that just want so desperately for the technologies to be so cool as to ‘just work’ that they paperclip and chewing gum back together the actual, shitty and broken experience design in an attempt to sort of pretend perfection or merely band-aid a nearly-usable hackensteined-up app or something — unlike those folks that are drinking the digital koolaid with wireless ice, play-acting like everythingz all too cool for school an’ all, i like to tell it like it is and assess these experiences at some sort of reasonably realistic and honest scale

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if we can’t evaluate the current-day experiences we have with our technologies with at least a reasonable sense of honesty then we’ll never be able to: level set where we are; identify critical areas for potential improvement; and then iteratively work toward any real sense of improving our overall human experience

now, unlike my son Maceo, who is considered a digital native, i am what’s called a digital immigrant — i don’t particularly like this terminology, but this is what anyone can Google up in a few seconds as a definition of who i am and what it means to be in my demographic in relation to the introduction to our interactive technologies and my particular abilities and views about the technologies and experiences we all use and deal with on a daily basis

i think by including the term digital in the semantics, definition and language so nicely weaved around these digital demographics, we almost immediately begin to think of absolutely everything as needing to be associated with the term digital — which in itself is quite interesting, this power of language to sell a movement

but i would like to think of myself in an entirely different way and perhaps affiliate my personal demographic less around the technologies and more around the actual times we’re talking about — or, better yet, it might even be nice to entirely decouple the term for my demographic from both the technologies and the times

let’s agree on at least one thing up front, though

we live in The Age of Information

we might also consider this to be The Digital Age, too, but for the most part the way that most of humanity views the entire world today is through an almost frighteningly pure informational lens

back to self-identification, though

so, instead of considering myself to be a digital immigrant, i would prefer to be called a transitional person, or just a transtitional

the term hints just a little bit toward our eventual post-humanity, which, like it or not, we’re already embarking on the journey to — i hope that its not an entirely inevitable place we’re heading to, but its pretty much nearly guaranteed just through the economics quite purposely confounded with our innovations through information and inventions — we’ll most likely just keep driving ourselves deeper and deeper into the human-machine-integration that futurists like Ray Kurzweil foretold decades ago in books like The Singularity is Near: When Humans Transcend Biology

i guess, then, i consider myself as transitioning from a mediated yet mostly analog time in the world we live in to one that is heavily dominated by: digital experiences; computing machines and devices; and datasets of information

where there is no transition necessary for Maceo — he was born with computers and smartphones in the household — i’ve needed to learn entirely new ways of doing just about everything i do in life just to fit in, and to perform and survive within our increasingly more and more digitalized culture

i think of the world we live in now
as our technohumanic ecoSystem

we live among the machines

and the machines outnumber us at this point, too, if you think about it

and, i guess one could even say even the culture we live in itself is still mostly transitional by its very nature, too — its not necessarily just a demographic set, but its also a way to categorize life in the modern age as we move to more and more digitally-mediated interactions and experiences

as much as the current trend shows us as a humanity moving closer and closer to merging with machines to evolve to a supposedly higher place, i would like to think the kind of design story we should be more focused on should center a lot more on developing a better sense of human and environmental awareness that really is totally unrelated to our technological inventions altogether

but how do we design for something like greater awareness?

this isn’t one of those ‘there’s an app for that’ results we’re looking for — there’s no real profitable product or service that i’m aiming for as a human experience designer, actually, which probably leaves me in a bit of a bind, right? i personally believe that we can invent a lot of amazing and innovative technologies that will help us survive or make our lives seem somewhat more comfortable or enjoyable, but at the end of the day i would like to do more than merely survive

i would like to see humanity start to grow again

and i don’t mean growing as in growing a user-base or expanding a knowledge set or some other similar information-based endeavor we get distracted by along the real path of where our human evolution should be headed — in this case, its not about the information

we need to start feeling the vibe of the universe again — we need to stop dissecting everything so much and mapping it all to some fictional, self-serving, data-related set of attributes that we as people invent to make sense of our chaotic universe to only feel somewhat in control of our little destinies — we need to start focusing in on our emotionality, our spirituality and our purpose

someone or something else designed these things for us, however, and we can only discover, shape and guide these interesting topic touch points in the story of our lives

we cannot truly control them

i don’t want to leave this planet to the next generation with my contributions merely being the design and delivery of a bunch of apps and experiences — i want to leave the future people of tomorrow with a sense that we helped change the direction of our destiny toward something more meaningful and real, and something far more valuable than the code for an information-based set of experiences, but maybe instead, the code for how to better behave and interact with each other in the world in which we live in together as we all move forward toward a more holistic, harmonious and humanistic civilization

a new direction for mobile design

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for the most part when we think about design for our mobile devices we have an image like the one above in mind — its a bit of a personal relationship we’ve developed with our smartphones, and the interactions are considered ‘micro-interactions,’ quick, task-based little spurts of use to check a little buzz or beep that went off in our pocket — we’ve got a little friend on us at all times now, and that little friend brings us the magic of real-time updates of information and some simulated sense of ‘being social’ through experiences like Twitter, Facebook and the like

a lot of the graphics you’ll find pertaining to using smartphones in particular show the one-to-one — person to machine — sort of relationship — and the person engaged with looking down at the little magic screen in the palm of their hands is either smiling and content, as if staring into a good friend’s or lover’s face directly or somewhat serious if the visual story being told is more about critical business communications

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we get the picture though — we all know the experience, the interaction, that’s going on between the facial expression, the position of the hands and fingers and the general body language and position of the neck and gaze

its a rather solitary experience, though, right?

even with the advent and common, everyday use of the supposed social web, the interaction is really between you and the data being displayed on a tiny shiny screen

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in her book Alone Together — Why We Expect More from Technology and Less from Each Other, MIT Psychologist Sherry Turkle takes a deep look at the worlds of sociable robotics and social media in their current state and the general effect these technological advances are having at a societal level — and as amazing as our inventions may be, the overall experience we end up having as human beings engaged with our technologies is unfortunately one largely steeped in isolation, loneliness and a sort of transactional behavior between people as mediated through the interactions we’re afforded to interact through

of course, we can also still participate and interact with each other in the moment, face to face, the old fashioned way, right? the analog means are always there for us to fall back upon, thank goodness — being in the same place at the same time can actually foster a certain vibrant energy and more efficient and active way to communicate, collaborate and get things done — but we can’t always meet face to face, in the current moment in today’s fast-paced society, unless, of course, we make the time and travel happen — at the end of the day, the feeling our device-driven world often leaves us with is a strange jumbled aftertaste of miscommunication, misunderstanding and an awkward, near-real-time, off-kilter distance between the actual people interacting through the devicery invented to facilitate better communication that can happen ‘anytime, anywhere’ according to the hypertechnophilic marketingSpeak we swim through on a daily basis

i would love to take the expertise i’ve built up over the last 20 sum odd years to try and steer the course in an entirely different direction

if our smartphones and other mobile paraphernalia are instruments of communication, might we then compare our iPhones and Androids to something more akin to a musical instrument? like a banjo, for instance?

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or maybe the comparison we try to draw is to something more like an orchestral instrument like the french horn

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whatever the metaphor might be — i would like to change how our interactions through these technologies feel and hopefully even change the actual way we use them

i’d like to take ’em and shake up the paradigm in a big way, ya know? and why not? i’m a fucking rather accomplished experience design architect and designer after all — i want to change the story of these technologies before we become more isolated and distant from each other

if we think of our smartphones and mobile devices more along the lines of music-making machines, as tools for thinking and collaborating together in real-time and space, we just be able to retell the story a bit and design for more orchestral synergistic ways to use these truly phenomenal technologies

Australiann_Chamber_orchestra

i don’t know what the actual experience or interface for these new interactive paradigms might be quite yet, but shouldn’t our devices and our interactions through them feel more like this beautiful photograph of this string trio as opposed to this business dude getting some off-sync email back in the city office?

mobileDude

i actually think we need to start designing ways to allow our experiences through mobile and other new or evolving technologies actually better work in a together-like fashion, right? so instead of all the clutter and drowning information over-saturation of email and other truly horrendous collaborative cloud environments that only offer up a sandbox of confusion and uncoordinated, often disjointed collaborative team efforts — our new experiences should feel a lot more like what happens within the context of a real team — agility, muscle memory, easy means to pass the ball back and forth

or maybe better yet — maybe, just maybe — we might be able to think even bigger than that and design for interactions as graceful and wonderful-feeling as the coordinated, collaborative music-making of an orchestral ensemble

overhead

i know its entirely possible — we just need to aim for that level of collaborative platform design — i don’t know that there’ll even be a Microsoft or Apple to take on this high task, as i’m sure its an enormous effort, but a truly wonderful one at that — i know that i would personally like my interactions and collaborations with all the people i work with to feel that powerful, fun and harmonious — and this is what i’ll be dreaming up through a storyFirst, iterative, human-centered process in my ample free time

i think this is gonna be a fun project to take on — i think its one of many projects that we need to design for in the world, one of many, too, that i personally want to dream up, brainstorm, workshop and design for — i can’t wait to share the progress as my efforts bear even little grapes and cumquats along the way as i’m sure its going to be an interesting journey

won’t you come and join me? 

 

..:: teaching IxD ::..

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this Spring semester at Massachusetts College of Art and Design — which is, like, almost over, sadly enough — i got the distinct pleasure of taking the materials, sequencing and my approach to teaching Interaction Design { by night for MassArt’s Continuing Education Department } and filtering the entire course down into an independent study with Aliyah Domash

i didn’t realize it until we met up to work on the fine details of how Interaction Design might work at this independent study scale — but, that whole ‘small world’ kind of aspect of the design community in Boston was working its crazy magic from the onset, and strangely enough, i already met Aliyah and got to see her work from a semester or 2 back by sitting as a guest critic in one of the final presentations of Alison Kotin’s Foundations of Graphic Design course — anyhow, flashback to that class and i got to see a lot of hand-drawn, amazing depictions of an artichoke, all in black and white, cropped and composed and mounted very professionally and pinned to the wall — it was a fantastic and dynamic final critique that i’m sure involved a smörgåsbord of hummus and cookies and water and other potluck snackage as a part of this wonderful celebratory discussion of all the fine work and progress each student made over the course of the semester

so, as you can probably tell, i have a certain obsession with foodly comestibles AND a little bit of an issue with portion control, right? ;]

but, back to our regularly scheduled topic — meeting Aliyah in Alison’s design class

anyhow, that night and these sorts of conversations with students and faculty and different nuance of design potentialities always makes me happy and excited about the kind of design community we have at MassArt and in the Greater Boston Area in general — and what? with AIGA Boston, BostonCHI, Boston Cyberarts, Dorkbots, IxDA, Pecha Kucha Night Boston, Refresh Boston, Upgrade Boston, UXPA and the myriad university-driven lectures, hackathons and networking opportunities steeped in designery, you almost can find it difficult to keep up with just the community, forget about the most current trends, buzz and general discourse that accompanies the fine world of design in the general locality

who would’ve known that a year out i’d be working to teach and mentor Aliyah at MassArt in this wonderful independent study setup, right? small world, crazy small, in fact — and then, its just utterly phenomenal to see how quickly a student like Aliyah comes in on day one, starts up with the first 3 more analytic exercises in experience design deconstruction and all — and then through reading, dissection, personal and professional reflection and our near-weekly conversational sessions at MassArt and the project work that puts the focus on active exploration of interaction and user-centered design as a theory and a practice and an empathic journey to guiding this bizarre, almost otherwoldly force we call Design in a way that keeps real, live people at the center of our approach and goals as design professionals — well, its just amazing to see Aliyah’s progress over the semester and to see the full spectral journey of her final project work for final critique and completion of the course

its been a really wonderful semester — really interesting to see how i’ve had to flex and bend the materials and approach, only slightly in all actuality, to keep the design of the course itself ultimately very interactive, human and fun

i’m really looking forward to the final critique, although i know we’ll miss meeting up on a semi-regular basis with the good excuse of putting some credits on the roster while hopefully also digging into what design can really mean for all of us as both professionals and people exploring the world through the filter of human-centered experience design

 

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introducing Total eXperience Design { aka TXD }

TXD y'alL, created with love by the cSi

what’s the big idea

as part of my studies in communication design and dynamic media at The Dynamic Media institute at MassArt in Boston i spent the best part of the first year in the program exploring and rediscovering a lot of subject matter i am particularly passionate about … the second semester included a continuation of The DMI’s ‘Design Seminar’ … and in this course my classmates and i got to use mindmapping, automatic writing and other techniques to delve into the realms we might consider as the focus for our eventual thesis work in design

the program is utterly amazing … and i highly recommend anyone that is truly interested in current trends in technology, communication, expressive arts and creativity and the future of humanity come to the program and at least audit a course … i’m sure that if you stop in you will witness something that you may not find anywhere else in the world … an international and interdisciplinary union of personality and expertise all brought together for the sole purpose of contributing to the future … contributing to the future of design thought and media experience

of course, this hubPage is not an advertisement for the program … i am just excited about the coursework and it is only through my own participation that i bumped across this theory … the theory that serves as the primary focus of this hubPage | blog | what have you

and that focus, my friends, is the concept of Total eXperience Design

so, for now … more digression and background on my studies … only a slight delay ( be patient ), i promise

back to Design Seminar 2 … as part of the coursework w/ DS2 the entire class participated in a community blog to explore areas of interest and help each of us discover our passions in this space … w/ each new blogPost, students were then expected to make comments on each other’s writings … and the funny thing that came out of that particular part of the exercise, at least for me, was each comment i posted, each attempt i made to give my own perspective to someone else’s perspective … each comment seemed to help both parties involved … commenting helped me deepen and clarify my own thoughts as well as offer up some valuable thought and consideration for my classmate … a truly valuable and unique exercise in community, thinking and sharing

the results of my second semester … well, i developed a preliminary thesis proposal … or i almost developed a preliminary thesis proposal … i think that my final ( or nearFinal ) presentation just put a LOT of ideas ‘out there’ … i was concerned about the loss of texture as we move from media in realSpace into increasingly more virtual expressive spaces …

i also seemed very curious about the areas between each artform or each realm of design communication ( some might call these channels ) and i called this betweenSpace

translation, as somewhat related to the loss of texture through virtualization, but more importantly, literal translation and the gigantic and ofttimes humorous, disservice word-to-word machine-like translation can do for language, this was also important to me and my thesis … you cannot truly translate a poem, right? something gets lost … either the rhythm, the nonsense, some of the meaning, i mean … there are good translations of a poem on the page, i’m sure … but no matter what it seems we lose something along the way ( and that might be poetic texture ) … i would advocate for interpretation over translation any day a the week …watching the TED Talk by Evelyn Glennie ‘How to listen to music with your whole body’ incredibly demonstrates, at one point, the important human difference between translation and interpretation … i hope to promote interpretation and to ridicule mere, robotic translation through some of my work

and i also knew that i was interested in doing unusual things with technology … that i wanted to create experiences that would make people question things or wonder if the experience they just had could even have been real

in some of my last slides … the last points of my final presentation summarized the key points in my areas of interest … and in the mix was the term ‘cyberSurreal’ … the professor leading the class ( and the program ) Jan Kubasiewicz asked if the term cyberSurreal was my own invention, and frankly, i am not sure where it came from ( i had, in fact, just invented this term as i frequently mash words together w/ a little camelCasing due to my exposure and practice with code ), but as soon as he began to ask everything seemed to make sense

i think i needed to give myself permission … it took me a year to unwind from the kind of corporate containership my professional existence shackled to me for years … i have had to live as a man in pieces for more than a decade … someone that needed to, for survival in an office ( of all places ) setting, someone that needed to sequester huge chunks of important stuff away because the establishment, the cSuite, whatever you want to call it, finds the real me ( the entire bag of thought ) a little too scary for the workplace … i don’t know, it could be my own doing really … i could be assuming that the whole package is ‘too much’ for the workplace … but i don’t think i imposed these silos upon myself … this siloing …

so it took me a year to admit to myself i was interested in cyberSurrealism … the extension of the original movement of Surrealism and all of its predecessing and postdecessing movements back and forth, into and out of the virutal and actual systems we all must live with, in, around … with at least part of cyberSurrealism i want to explore life as a living prototype … a sort of found prototype … as a performer ( and as a world citizen that needs to live in this world we were given … this hand-me-down world ) i will become a sort of usability practitioner of the world and its many systems as a found, living prototype … and from here on in it is my job to test the system and find ways to improve it

a more grand way of saying this is … through the international movement of cyberSurrealism i will act as a usability practitioner to test the world as a found, living prototype and then find areas of potential improvement and suggest ways to change the world … i hope to suggest unusual ways of solving huge problems by looking at things from a slightly different angle ( as influenced by our ‘Murray’ project in Design Studio 2 with Joseph Quackenbush,see the New Yorker article ‘Million Dollar Murray’ by Malcolm ‘Tipping Point’ Gladwell ) or by using the betweenSpace as a place of leverage … and, from a more Surreal standpoint and one that may be more literary or poetic, i am seeking poetic justice in the world through my research, prototyping and exploration of these concepts … i hope to live my life as much like a poem personified as Billy Barnum does … to seek those moments of poetry that cannot be merely translated or explained but can only be appreciated through living, through witnessing, through direct experience of that poetic moment

and that lead us to Total eXperience Design

i have many theories brewing about this topic of Total eXperience Design … i heard an excellent recent talk about multi-channel marketing campaigns, which seems to potentially be one flavor of what i am proposing to the world … but TXD is a bit different, especially when looked at through the lens of cyberSurrealism

based on Wagner’s concepts of gesamtkunstwerk or ‘The Total Artwork’Total eXperience Design would take a user-centered set of considerations ( maybe even a UCD approach, but it might depend on the piece ) to design everything … the entire experience … to take all sense into consideration … to take the temporal nature of the particular piece into consideration … to think about the impression the piece leaves w/ the listener | viewer | participant … the TXD aftertaste, if you will … and to think about the artifacts or take-aways that both the user and the world will have following the existence of the TXD piece in question or on display

how many times … how many times have i been to a performance, seen incredible work, live sound and theatricality … event-based experience … and then, in the end, the piece unintentionally ( without TXD consideration ) lives on only in the mind ( and conversation ) of the audience … in other words, adequate and important documentation and deliverables were never considered … the focus is so much on getting up on stage, using this or that technology, wearing this or that article of clothing, and yet there is no video or audio capture of the event to help the people of the future ( or even of the present ) understand or see the vision you created

if this were intentionally part of the plan, cool … not a big deal to document a rock show, perhaps … and that is fine … we can’t have a screenCapture of every single moment in lifenow, can we?

but we should at least, as artists and designers, consider the afterlife of a project or event … is there an item we would want to give the viewer | participant to help them better understand the intended meaning of the piece? to understand it after the show, after the opening? or to maybe read a year from now and in deeper yet delayed reflection suddenly understand the work in a different light?

or maybe it is what it is and that’s that … that would be fine as well … just be considerate … consider the audience, the participant, the viewer, the user, the audience … and think about what you would want them to say, how you want them to talk about your work, how you hope they understand and speak about the content from a variety of levels

but we can think about TXD as gesamtkunstwerk augmented by the latest art and technology movements

TXD = g+DM ( gesamtkunstwerk + dynamic media )

these are my preliminary ideas about Total eXperience Design

{ original post on the official TXD HubPage }