Category Archives: user-centered design

a little discussion about Behavior Modes

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Photo provided courtesy of C. Nancy Niu

Once again — I’m fortunate enough to in life to engage with The Boston Area UX, Design and Tech Community by giving talks on topics I am deeply passionate about within the realms of creativity, collaboration, experience and story.

Akshat Pradhan invited me out to UX Boston last week to present Behavior Modes for UX, an important sub-topic to my larger concept of designing with a storyFirst human-centered design approach. And I got to give the presentation as part of an evening of talks called Ideating Mobile, Prototyping w/ Sketch, and Behavior Modes! that included a talk on The Mobile Ecosystem Matrix from The Meme Design’s Carlos Cardenas and a super helpful prototyping walk-through by Aquent Gymnasium’s Jeremy Osborn.

So, here’s a quick, high-level fly by
on what I’m calling Behavior Modes:

 

Behavior Modes for UX

behaviorModes_concept

In a nutshell — as a now near-20-year-spanning, lifelong experience designer in New England, I feel that UX teams embedded in various firms in the area nicely use all the amazing industry-standard tools and tricks, but we sometimes seem to just go through the motions of assembling the toolkit while missing the core point and actual tactical unique benefits of why we’re using some of these tools to begin with, ya know?

My case in point for this particular talk — personas

Companies develop personas. Sometimes they outsource persona development and invest a lot of big money to conduct painstaking research to craft a fantastic batch of 10 or so personas per user type within a company’s anticipated target audience. And this is all wonderful. It shows that firms are really starting to step up and take research and user-centered methodologies seriously because hopefully they understand that serving people is what we need to be all about.

But …

In 2015 most teams seem to almost treat personas as some sort of Fine Art object we put on the wall. We see faces and little blocks of stats and commentary pinned to the wall like strange dossier-like posters to remind us that there’re people on the other side. Its a bit reminiscent of the hunter’s lodge tucked so politely away in a wooded Vermont hillside cabin, nicely decorated with the dead, static remains from that huge invoice —from all that research — like a pristine, captured set of kills strangely stuffed and mounted to the wall like a museum-like reminder of the people that we once knew and talked to and taxidermically preserved. We got ’em. Check! Task done!

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But I’m not sure that this is how Alan Cooper intended teams to leverage personas in our daily work. And I’m certain they’re not supposed to simply be flowers on the wall. We’re, at the very least, always supposed to keep the faces, names and motivations of our personas in mind as we design — and I’ve noticed at least a dozen occasions over the last 17 or so years where someone does the whole ‘Do you really think that’s the way TechSavvy Simone would want to create a new user profile on ProductX?

That’s not enough though, right? Just a dozen times in nearly 20 years? C’mon!

I mean, besides UX professionals digging into putting together a list of potential user types and maybe referencing one of the personas as a way to advocate for a semi-fictional real person in a design review meeting, not once have I seen anyone fully embrace the entire potential and value of tuning into your personas.

This is why I am talking about putting our personas into a situational context to bring them to life.

As creatives, I feel that its quite sad how flat and dead our design processes can feel. It seems that you get the gig, set up at a desk, start attending the meetings and doing the work ‘n all — but we all tend to hang up the power of our imagination somewhere else entirely. And this is a shame. After all, these powers and skills are forces we were actually hired by a company to use in our daily design work. But somewhere along the line we all tune out of The Imagination Channel and tune into whatever readymade, prescribed policies and processes make the most sense to use at work because we’re used to them.

I want us to tune back into The Imagination Channel.

Personas are the best way for us as designers to get out of our own heads and into the minds, hearts and emotions of our human users. Its literally a way for us to channel the users in that fuzzy kind of New Age way and wonder from somebody else’s perspective. But I think there’s a reason why our personas remain on the wall in their frozen taxidermied state as these cutely named posters on the wall. Personas need context to come back to life. We need to not only understand the statistics we’ve researched around real people that use our products, but in order to best design for real people we also need to understand:

  • when they’re using the experience(s) we’re designing;
  • how often they use it;
  • why they’re using it in a certain temporal context;
  • how often they might get interrupted mid-task;
  • when and how they might re-engage and continue an interrupted experience with your product or service;
  • where they’re using it;
  • what version of a holistic experience design our users are engaging with ( mobile, desktop, tablet, wearable, kiosk );
  • who else is around when they’re using it;
  • how people use it within different levels of criticality ( if that even pertains to the experience );
  • etcetera, so on and so forth

This is what Behavior Modes are all about.

Behavior Modes are bits and pieces of modular context to map to your personas to better dream up and understand an actual person’s story within a temporal situation as they might experience what you’ve design for them.

I think of Behavior Modes as different than a formal use case scenario, although I imagine you could leverage the contextual factors that come together to make up your behavior modes to develop interesting, near-real-life use cases to consider for your design processes and reviews.

I’m working on formalizing my thoughts around Behavior Modes and my storyFirst Approach to Human-Centered Design and will post more to my blog here as my concepts come together.

Stay tuned!

what happens without design

HdBGu

our current challenges around government, corporations and the economy are due to a lack of conscious experience design effort

more and more i feel that we need to realize that its all up to us

we need to more actively participate and to quite literally guide the re-design of our readymade, given systems — most of which, at this point, no longer effectively serve our human needs as a society, especially those needs of people living below the most upper of upper classes in this nation and the world

but how do we meaningfully participate? 

and would it be more effective to participate within the given systems or somehow work on designing a more renegade, extra-governmental set of new systems to positively create faster momentum and greater impact for the vast majority of people?

for me its the whole
design or be designed
decision we all need to make

or, i guess, we can all simply continue with our armchair quarterbacking methodology of just sitting back and complaining about the horrific results coming out of the current dynamics { which were, of course, historically guided to where they are today }

 

UX, we have a problem { or a few }

uxskimo

 

there’s the cute little UX eskimo — so innocent and cute, standing in his little Inuit happiness at the tip of the iceberg

the iceberg represents the UX process and our deliverables in this rather well-known and beautifully illustrated depiction of all those things that user experience actually is — and the eskimo is your happy tour guide to the iceberg, our little Virgil just waiting to show us around the wonderful processes and deliverables in our vector-drawn Divine Comedy of UX

go download the poster from PAZ — its something nice to print out and hang on your fridge

now psychoanalyze the poster for a few minutes here with me, because unfortunately i think that the informative nature of the this design piece is equally balanced by an unintended, expressive reflection that a many user-centered design professionals can relate to on myriad levels

here’s my high-level interpretation:

we stand alone at the top of a mountain of ice that’s floating in dangerous, deadly-cold waters

we know what we’re talking about, we can see The Big Picture from the vantage point we’re standing at, and this is a fantastic place to be in 2014 — we can feel like leaders in our profession, we hold a unique vision, a perspective that includes the intersection of design, people, technology, business and this mysterious force called experience, the thing that rules them all, right?

but i wonder as i examine this poster,
where are the other little eskimos?

where are the good people on the business side? where are the cSuite and product and project managers? where are the developers? and where are all the other amazing professionals that we constantly engage with and collaborate with on a daily basis to create an optimal, immersive and delightful experience?

we don’t do it alone

even if it oftentimes feels that way, and even if the setup just happens to put us in this solo spot

we can’t do it alone

but there we are — little eskimos that somehow need to keep the feeling of UX warm and friendly and cute, even amidst the most bitter, freezing elements of this strange wintry environment

but this is the myth — and its actually both the myth and the actual reality of the business on SO many occasions because most businesses still do not understand what we do in UX beyond the buzz of we need some UX to make this better

they’re still expecting a person to wave the magic wizardly wand to sprinkle that glittery UX dust on the original missed opportunities from Phase 1 not quite realizing that its not a person or the people of UX you need to invest in — its both the people and the processes they bring to the business table that need your trust, your empowerment and your investment

i’ve worked in the realm of interaction and UX now for 2 decades and i am flabbergasted at how many times the process falls to shit because the UX Team is not given the power and trust to contribute both at a reasonable pace and at a necessary level of leaderly quality in our daily collaborations

when i bring my automobile to the shop to get it fixed, per esempio, i might have a conversation with the mechanic to understand her/his diagnostic analysis of the situation and to understand the cost and consequences of my repairs, but my own sense of subjectivity never really enters the equation because i have a relationship with the expert professionals that are helping me get back on the road in a safe and reasonable manner

in almost the same scenario in the world of experience design, however, the expertise of the professional is almost always questioned, challenged and compromised — defend the quality and integrity of the design as best as you must, there is rarely the occasion that UX is given even a good enough sense of respect and trust to simply move forward with the plans as envisioned by the designer — there is always something to challenge the design rationale, the feasibility of the development work, the cost and scope of the design recommendations { such a wimpy-ass word, too, if you ask me, these recommendations }, even the usability, research and other current, established methodological practices all seem to get some sense of snarl-lipped scrutiny from the business forces surrounding UX

the odds are still against us

and the challenge and territory of experience design as a professional practice are still a much larger iceberg we’re touring, my friends and colleagues — the challenge for UX in 2014 and moving forward is formidable — formidable but possible — but it entails SO much more than what is so cutely included in this poster toy depiction of User Centred Design { intentional misspelling, i assume? — not that i’m opposed to any concrete poetics inspired by e.e. cummings and others, of course } — and the challenges are far more about: developing our soft skills; improving our abilities to command the other languages we need to speak with the entire milleau of vast and diverse collaborative teams; and optimizing the way we navigate and guide { or a stronger word, the one i prefer, would be lead } the over-politicized, internal { and external } corporate ecosystems that our processes and personas need to function within

we still have a lot to keep working on

we need to flip the diagrammatics, these visuals that both paint the expressive picture of our work while also simultaneously informing ourselves and others about what our industry is all about

firstly, we should always move up, not down, into the process — we need a different metaphor, one where we wouldn’t end up under water in the frigid Arctic Ocean as a consequence of flipping the paradigm — but first and foremost, progress is almost universally expressed through upward movement, unlike what we see with our friendly UX eskimo and iceberg { a very intriguing Freudian Slip, though, to keep in mind when you start to look at the poster by what the industry must feel like to the poster artist }

and secondly, we need more people, eskimos and others, as the leaders and guides to the process

UX is not a solo endeavor — it should not even remotely ever be considered the efforts and fruits for the hands of an individual contributor

and there’s obviously so much more beyond this poster to be worked on, but how we visualize who we are and what we do matters so much — we still have a perception challenge for UX — we need to keep working on it together

some reflections on the challenge of experience design

a huge part of ux has nothing to actually do with design and processes — ux is about establishing culture and curating the experience of ucd

space, the final frontier

office-cubicles-mdnits the big rage now, right? these open office floor plans

i first heard of the open office when i worked back at Monster — at the time the management talked about their new plans for an open office in these starry-eyed, future perfect ways, describing the Europeanness of this kind of office set up as a way to promote better team collaboration and a new, more innovative spirit for the group and the company

Maria Konnikova’s recent article-post ‘The Open-Office Trap‘ in The New Yorker dives into the symbolic intentions of an open office and then brings some critical research to the table to talk about the real trends and workplace effects affiliated with the open office layout

i’m not going to go into my thoughts on open offices here — i could probably rant, ya know? — just check out The New Yorker article for more of the data that’s been collected along with the critical analysis around productivity, distraction, health, privacy, happiness and so on … its all rather interesting and not all that surprising to me considering my role as a living human guinea pig for the last decade or so — at this point i kind of know what works best for me and my working style do to exposure to so many different work environment setups, which is super helpful for me as i assess what kinds of personal workspace tactics i need to take to keep myself happy, productive, healthy and somewhat sane in the modern workplace

what i’d like to talk about is what might really be an ideal work setup

i want to do a little experiment here on the webz with you, okay?

let’s take a little journey together where i walk you through what i can see as being THE optimal work space set up to truly leverage what actual the actual people doing the work might need to be creative, productive and collaborative throughout the day while simultaneously providing for the changing time-based needs of the organization and its individual employees that contribute to the culture and success of the company

so — here’s what i see and feel would be the most amazing architectural set up that would promote happy human success for everyone involved in making a business phenomenally successful

if we close our eyes and imagine for a bit together { go ahead, close your eyes …

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

okay … and NOW you can open your eyes!

 

see?

… now wouldn’t that be SO much better?

if you’d like to learn more about these work space design ideas and more that pertains to happy daily human collaboration for a professional business setting, drop me a line, aight? let’s talk about it more

you won’t be disappointed

and, ultimately, the investment your company puts into the set up for collaborative and emotional success for the people that do the work will be just one more tool to leverage when fixing the future toward a better tomorrowland

thank you

why do we need to ask appropriate questions?

real-people-main-110207

as professional experience designers its of the utmost importance to me that we drive every decision we make in an informed and somewhat sensical manner as a means to create and optimize what we design for real people

i don’t call people users or participants or customers — i try to avoid terms like personas or user types as much as possible, although words like these help us all understand that leveraging the powerful tool of a properly developed or estimated persona can help us generalize the psychographic and demographic populations of people that make up our target audiences for businesses

i prefer to refer to people as people

to call people people just simplifies some of the interesting dynamics that might get in the way as part of the process and helps to build a better empathic relationship with the people we’re designing for at the end of the day

calling people people turns what can be a very uppity and exclusionary sense of them vs us into the more elegant and gracious one-word phrase us

the process becomes more inclusive and friendly when we realize our users are people, too — just like us — so let’s not refer to the people we design for as them because its simply not a nice thing to do and it creates a competitive dynamic that oftentimes misses the goal to meet the real needs of real people and to hopefully create an authentic experience for people that is helpful, humble, beautiful and meaningful

walking along with the people we’re designing something for is probably the best way to understand and design for those particular real people — its as close as we’re going to get to actually being them — or being with them — and truly understanding what they need — and its how we can get to understand what’s working or not working for the real people we’re designing for with our design work from the most appropriate perspective to properly guide the design process

standing-together-CS

also, i don’t consider the way i do what i do as an experience designer to be user-centered

i prefer people-centered

or better yet, human-centered

previous versions of Design with a Big D didn’t always successfully meet the needs of people due to the fact that the focus was somewhere else entirely

when we lose sight of who we’re designing for and drive our processes and decisions by something other than servicing the needs of real people, we’re unfortunately positioned to miss the mark and create an experience that just doesn’t feel right

for example

another way we can focus the design work we do might unintentionally focus on a more systems-centered methodology — and much of the time, since the material elements { or immaterial elements to be more precise, maybe even representative or mapped elements could better define what we’re talking about here } we’re given to design something with is deeply based in data and information, if we don’t properly focus on consciously guiding toward a human-centered experience we will almost definitely end up with a more systems- or information-centered set of processes and experiential outcomes that improperly focuses on what we’re designing for { a dataset, or one particular interpretation of a dataset } instead of who we’re designing for { once again, the actual people }

if we’re hoping the results of our design processes bring people into our world to engage with our company’s business offerings we need to focus in the appropriate direction and we need to invite and guide the people we would like to collaborate with in an evolving business relationship in a way that’s really actually about the people, not the systems or the information that make up the pieces of the experience

if, at a certain point, the working results our design processes aren’t quite working as anticipated, we need to be very critical about the integrity of processes we’re involved in and we need to ask some big questions to hopefully help better guide the design work moving forward — and what a lot of people sometimes lose clear sight of when looking at the metrics and when listening to the qualitative feedback and suggestions is very definition of the word feedback and what it ultimately implies

measure

i’m sure the tendency to externalize a perceived set of negative results from any collection of usability might tightly tether to genuine internal psychological insecurities regarding the feeling of failure — especially for deeply passionate and empathic creatives that constantly need to balance an oftentimes conflicting capability to emotionally tune into the needs of people with the exact opposite simultaneous ability to then emotionally pull away from the iterative design work we’re engaged with on a daily basis

suddenly — when faced with suggestions that the design just isn’t optimally working — the illogical but somewhat understandable reaction might cause the wrong kind of emotional distance from a design team

an emotional, dynamic shift might actually increase the distance we feel with our users — with the very people we’re ultimately designing for

we might be too emotionally involved with the design work to even understand the more competitive attitude we’re suddenly feeling in relation to our users

the team might start refer to our people as them

and now the design process goes from collaborative to competitive — and those competitive feelings, as subtle as they may seem, can really start building to the wrong kind of energy for a truly collaborative and effective set of design processes

amidst our frustrations with qualitatively negative reactions to the work, we might ask ourselves questions like

why aren’t they getting it?

how come they’re not seeing the link?

oh jeez, why did they do that?

i’d like to suggest that whenever we start to use terminology that implies any sense of an exclusionary attitude toward our collaborations with our users, that we need to stop and think a little deeper about the wrongful inversion of what’s psychologically going on with the team

instead of asking about them in reference to a set of people that are suddenly emotionally put on the outside of our competitive process dynamics — we need to start asking about we again — we need to pull them into the better-feeling, inclusive we feeling of the project work

does that even make any sense?

i don’t know — its been a long blogPost, i know, right?

but i’m trying to tie all of this back into the stupid title i came up with for this post

instead of asking the they questions — start asking the we questions again, aight?
if you’re tending toward exclusionary, competitive processes — reach out to set up more appropriate inclusive, collaborative team dynamics with the people you’re designing for

if you can feel that things are starting to feel off with your process
— and even with the results of your design work

turn that shit inside out, ya know?

monkey_01-09ed43f265a3620d7145ced7c6179b7b38122a98-s6-c30

you might feel a little more humble all of a sudden — it might not feel all that fantastic even, but its a far braver and far more appropriate way to turn it all around

when we bring ourselves as designers to this inside out place and ask more questions about what we did or didn’t do, then we’ve rediscovered the proper attitude to get back to our work following a far better inclusive, collaborative mentality to guide the design work we need to do

looking into Che

greenpeace-che-guevara-original-50060

i don’t know that much about Ernesto “Che” Guevara — no more than you can read up on Wikipedia with just a quick Googling of the nickname Che that most people know him and his iconic image by — but its really interesting to see how much he’s been creeping up in my subconscious lately, as you or anyone can witness in my last 2 — and now my last 3 blogPosts { if you’re including this one }

i believe in embracing my subconscious, in going with my gut — and its not just because i’m typically overweight or officially obese as some physicians might point out at a check-up

its interesting, too, that on many levels i’m very much attracted to learning more about people that are considered to be counterCultural

if you take a quick peek at his Wikipedia entry you’ll notice that he seemed to accomplish an awful lot during the course of his lifetime — and sometimes his involvement in political arenas were influenced by the direction of US government, at other times he acted and spoke on his own behalf and on the behalf of the people he loved

in many ways Guevara’s political ideologies were actually formulated by his direct participation in the sort of strange global manipulations our US Government involves itself with as a means to push and pull power — instead of working in more diplomatic and authentic ways as part of a diverse and healthy international community, one might say that The United States constantly strives for a sense of total global supremacy and alignment

i think of it as The MacDonaldization of The World

macdonalds-worldwide

lots of the companies i’ve worked for, too, seem to push toward The Concept of One

and its not about The Myth of The Melting Pot, unfortunately

its more of a total control thing

{ for the most part, its almost always a way to save money by reducing corporate costs through human downsizing, sometimes including an attempt to simplify an organization and maybe increase efficiencies — there’s a lot of corporate speak and ‘business logic’ behind all of this Oneness, i’ve practically heard it all and its a very predictable, unsurprising internal brand trend, believe me }

and its all pretty transparent to everyone at this point

we can just smell it now

anyone that can’t feel the current and increasing creepiness over the years — this push toward Total US World Domination — is probably:

  • totally delusional;
  • completely mesmerized and hypnotized;
  • doesn’t want to admit its happening and its been happening for quite some time now;
  • just doesn’t care or isn’t paying critical attention to our current events in the news;
  • is just a vampire, zombie or robot { ever wonder why our entertainment is currently so obsessed and oversaturated with allusions to the undead? its probably because we’re all feeling that way — like a nation of citizens that’s only allowed to wander the earth in search of sweet bargains at the mall — either that or it might be a bit of a subliminal suggestion for how to actually best behave as part of our society };

and this MacDonaldization of The World — or as some might say, this One World we’re pushing for — is definitely more about homogeneity over inclusion or mutual betterment for all The Peoples of the World — we’re trained for robotic agreement and quasi-involvement through mere complicity and laziness

the push of American Consumerism for our citizenship only allows The People to participate in government and major decision-making through a dream-like Freedom of Choice — that’s the new American Dream, that we are free to choose between this elected representative or that one, both of which, are in fact, basically the very same choice

they’re not that different actually

and the other Freedom of Choice we’re so graciously allowed is which corporate brand of products or services to purchase — unless, of course, you get more directly involved and somehow keep your moral standing along the way

i really like this Greenpeace poster depiction of a little boy portraying the marxist revolutionary Che that i put up as the standard intro-visual at the top of this post

there’s no way we look at this little boy as evil or marxist or dangerous, right? if you do, you’ve affiliated some sort of US public relations-driven fear of The Other with this remarkably innocent-looking image — if its not something you can make in the MacDonald’s production line, it must be different, evil and anti-American, right?

its not really that simple, though

and i hope we can all see that this dynamic has been vastly oversimplified for political reasons — there are personal motivations that go far beyond the desire to protect The People of a nation from the big, bad world of terrorism and evil

power and profit reside at the core of our current issues in the world

we need more inclusionary and respectful, collaborative means of working with the world and not against it any longer — and that world that i speak of not only includes the beautiful variety of people we live with in the world, with all of their interesting and eclectic perspectives and ways of seeing the world, but also includes the world itself — we need to literally work with the world to behave in better accordance with the limits we’ve been given, with the rules and regulations of a higher power that has nothing at all to do with God or what Republicans want, but all to do with the realities of our Mother Earth

yes, i said it

Mother Earth

{ you don’t hear that phrase all that much lately — and i’m not exactly sure why, but i have the sneaking suspicion it might have something to do with sovereignty of a Christian maleness established and promoted during The Age of the Enlightenment over the more supposedly Pagan femaleness of our pre-Christian beliefs and behaviors }

we need to start listening to Mother Earth and start working with her again

happy-pregnant-woman

our energy needs to move away from the power of man over natural destiny — this sort of destructive set of energies to control each other and conquer the natural world at all expense — and move toward the collaborative creative destiny and positive potential energies alive in all of us, in all of The Peoples of The World

i don’t think the answer resides in one ism over another

its more of an individual, ethical choice we all need to consciously make and then act upon on a daily basis

we can have no faith in our representatives and the dangling choices we’re given as a means to participate in how we’ll ultimately really change and govern the world

let’s just stop pretending

the experiment in all of these isms show us nothing but failure and pain and corruption so far

and there’s no longer any need to force it — it does us no good

let’s not put any more of our faith and energy into any of these shadowGames and pretenses

if you see me at the mall, just give me a smile and a nod — let’s just acknowledge we’re part of the same open and inclusionary humanness { no new isms, please } and that we’re all now individually fighting the good fight to do right by The People, not just of our nation, but for The Peoples of The World living in collaborative destiny with Mother Earth

design equity

apple-design-god-jony-ive-has-an-auction-at-sothebys--and-the-items-are-awesome

how much do you value Design?

as a designer — a human-centered storyFirst experience designer, to be more specific — i sometimes have to unfortunately question my value, or at least my perceived value to the people that hire me or collaborate with me on the project work i’m involved with

value is a relative thing

in a lot of ways value is as nebulous and conceptually faith-based as other terms like respect, trust, belief and other similar energy-guided principles that guide our daily decisions and interactions as we make from the head, heart and gut

most people simplify the concept of value to some sort of financial equivalancy

value becomes a purely monetarily-evaluated thing

but this is a perversion of what value really means, because value in actuality is a far less static force in the world, and one not really as directly associated with money as its been made to feel and as it is promoted to be by our larger societal systems

its all a vast oversimplification

but from a design standpoint in general — its actually an unfortunate and unnecessarily cluttered perversion of the term itself

wrap-bg

i can feel that my value as a designer
changes from collaboration to collaboration

from full-time engagement to full-time engagement there is really no standard equivalency that a corporation needs to adhere to from a purely monetary, compensatory standpoint in the hiring process — its all comparative and competitive market ballparking that also involves basic negotiation and ultimately the individual decisions of each party involved — which is fine, this is a free market system we deal with on a daily basis, but don’t forget to defend your value as an employee or independent professional and to actually also stand for and stand up for the other definition variation for the term in its plural values

all that said

your value as built up over the years and as you and your colleagues and collaborators perceive you’ve accumulated through experience, expertise and the daily work you do creates a certain brand equity

in my case i own my own Design Equity

at this point in my career i just simply know what i’m doing — but what i do as a designer might be valued more or less { not just in the monetary sense of value } depending on the company i keep

if i perceive that the company i keep during my day gig doesn’t appreciate my value and the level of contribution i bring to the team and to the company, i start to get a little confused

as much as i typically want to continue with the company i keep — as much as i want to continue to innovate and collaborate with the team i’m working with by bringing the power of my design knowledge, processes and know-how to the table each and every day, if it feels like i’m being kept by the company in some way — maybe kept from leveraging my full potential talent — or kept from contributing the most i can to the business strategies, initiatives and needs of the organization

i guess i just never quite understand that particular dynamic within a corporate business setting

why would a company want to compensate you a substantial amount — after quite rigorously interviewing you and assessing what you can contribute to their business — to just keep you locked up at a desk like an collectable or something and ask you to contribute to the typical mediocrity they suddenly reveal as their real business objectives once you’ve crossed over into the company after the interview process to just be another one of their employees? 

i would automate the timepunch workforce, let go of the half aSses that keep the company { and the country, for that matter } at that well-established level of mediocrity and hire more of the go-getters and game-changers to actually maybe get some real shit done

doesn’t that make a whole lot more sense?

i think if you analyze it from even that pure economic monetary value perspective, which most companies supposedly do, it definitely makes for just better business practice

if i feel like my company is merely keeping me, that’s when i consider taking my Design Equity elsewheremy LinkedIn Profile reflects this mentality, which is a bit more than a mentality, its my personal business and career methodology and i actually recommend more people think about and conduct their careers and their lives following this more aggressive set of personal business policies that place more accountability and responsibility on the corporations that choose to engage with us

in Massachusetts we’re all considered employees at will — basically meaning at any point the company you work for can decide to let you go without any real reason whatsoever

but that decision actually goes both ways

its a ultimately bisexual decision — or at least its a two-way street

and you as the employee at will can also decide to let the company go, too

but there is a little bit of a stigma that comes with the terrain, of course, if you do choose to live by the ethical standards and values i allude to so far — and this stigma i speak of is very much not in as kind to the individual as an employee as it is to the companies that hire them

i assume its because the financial power
typically resides with the company

they decide on our relative worth and value or devalue us

although those that defend their value and fight for their real value set up and enforce a dynamic where we can ultimately at least influence and fend for what we know our real Design Equity and general workforce worth is in the world — there’s simply still more power in the hands of the corporations, for recruitment and for just about every other facet of our current capitalist, consumer-based socio-economic systemic setup

making corporations a bit more accountable when they don’t properly empower you is just another way to move our culture away from our econoRuled world to a more humanistically-beneficial, and maybe even a far more truly democratic new roadmap for the future world 

Design is one of many very powerful ways to better participate at the larger level and maybe even help change our world for the better

and i choose to use my own Design Equity to actively work toward making the world a better place for actual peoplenot to simply promote new technologies to just drive better profit margins on somebody’s fucking Excel spreadsheet — and definitely not to contribute toward the mere survival of a legal entity that doesn’t in actuality even exist in the world as anything real and that doesn’t ultimately care in any way for actual people, including: their employees; their partners; their clients; and the people of the world

i Design to imagine and help create a better world

i leverage my Design Equity for people over corporations

i am not against corporations or anti-American, though — i just think corporations need to be more accountable for their actions and behavior and for what they promote — and corporations need to be babysat a bit more through actual government-driven policies and services that put The People at the core of what this nation and the world is all about

i hope you weren’t previously confused by who i am or what i stand for, but if so — i hope this blogPost clears things up for you

let me know if you have any questions, aight?

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being a transitional

laEvolucion

one of the fun parts about being human is that we are always evolving

like it or not — the only thing we can truly count on actually staying the same is the fact that things always change — and we are a species that is very much under the influence of things — so, following that logic, to some degree, as our things change, we change, almost purely as a means to adapt to our things

this concept, in many ways, is in direct conflict with my very purpose as a human-centered designer — my job and daily activities are focused solely on driving and guiding the design process, mostly aimed at creating technology-based experiences, to hopefully result in interactive and dynamic software and interfaces that: intuitively make sense to users { or people as i prefer to call them }; that are usable and valuable and user-friendly { or ‘easy to use’ and understand with a minimal learning effort }; and that largely serve the actual human goals and business goals of the overall technohumanic experiences being delivered

we now live in a world population increasingly geared toward the digital natives

 

the other day my son Maceo was taking a bath and, with Maceo being extremely social and fun-loving but also a bit co-dependent, he invited me to come in to the bathroom to talk with him while he relaxed and washed { before settling in to read and eventually fall asleep in his bed on this typical school night }

Maceo is 10 years old

he’s definitely a digital native, meaning, he’s grown up in The Digital Age and for the most part has never been in a world without computing machines, as we used to call them — he understands computers and our mobile devices in a much different way than my wife or i do because he’s grown up with them as a simple and accepted set of objects within his natural living environment — and he’s grown up in an era when, for the most part, the information-based, interactive experiences delivered via the medium of our digital technologies already have a lot of the kinks worked out of ’em — due to Steve Jobs and the iUniverse he’s created through his prosumerization of our computers and devices, through Jobs’ efforts to make these relationships we have with our modernday technologies ‘just work,’ Maceo’s never really had to deal with the first 3 or 4 generations of the rather krudgy software and digital experiences we previously had with our devices in the first few decades on the new digital island

needless to say, he probably doesn’t have the same amount of frustration and associated psychological baggage that i have with these technologies that were invented to somehow serve humanity but also somehow typically don’t ‘just work’ the way we were promised they would in our non-native explorations of the digital island

with Maceo sprawled out, his body submerged under under the warm water of his bath, we discussed his daytime learning activities out at Spofford Pond School in Boxford — i asked him if today’s special { as they call all non-core classes at his school } was gym and he said, ‘No, today was Art’ — i asked him what special he’d have in school tomorrow and he said, Media’

‘Media? What’s Media?’ I asked him — i kind of knew what the term implied, of course, but wanted to know what the school system teaches him about media

i wanted to know what media now means
to a third grade student living in our modern Digital Age

he started laughing and said, ‘they teach us things that we all already know, like how to save a document,‘ and then he really started laughing pretty hard, which of course made me laugh

i could tell the whole idea of teaching media to the new breed of our digital natives seemed totally preposterous to him, almost like they were trying to teach him how to breathe or something so innately embedded in our humanness to feel like futile effort or even farce

we were laughing for quite some time

he went on, ‘its like, go to file and then move the mouse down and click on ‘Save”

he was like a little bathing stand-up comedian, delivering the ultimate punchline to the most hilarious joke i’ve heard in years, and i was both his receptive, laughing audience and an instant co-writer to these new jokes that almost seem to write themselves now

‘what are they gonna teach you next week, Maceo? how to log off of the computer?’ i quipped back — we were both laughing even harder than ever now, he returned the volley with, ‘i know, its like, here’s how we right-click on a mouse’ — he was kind of saying the entire little phrase with an intentionally slow delivery, mocking how remedial and silly this class must feel to him and his fellow student colleagues sitting through each special weekly session of Media at Spofford Pond

i haven’t laughed that hard in about half a year

as a digital native, Maceo just gets it

and, if the technology does live up to its original promise — this high-level promise from Steve Jobs and other pre-Apple visionaries that promised these technologies will ‘just work’ and that they’ll actually be helpful, useful and valuable for us all to use — if the experience isn’t living up to our expectations, well, quite frankly, Maceo’s ready to dive in under the hood and actually make the technology do what he needs it to do for him

i, on the other hand, get immediately hung up on my overall, continual disappointment with the promises that are never quite met from my standpoint as both a user of these technologies and a designer that’s constantly trying to devise ways to improve the human experience of our digital technologies

and i get frustrated rather easily, i might add

i actually want the technology to ‘just work’ the way we were promised it would

but it doesn’t

9 times out of 10, from my own personal lifelong experiences with computers, devices and technologies, these experiences fall extremely short of the expectation

maybe i’m more aware of these discrepancies between the promise and what we really experience from our technologies right now because i remember the promise, whereas Maceo doesn’t have the same context at all — and, unlike a lot of people that will spend a lot of time jerry-rigging these experiences like some sort of delusional Digital MacGyvers that just want so desperately for the technologies to be so cool as to ‘just work’ that they paperclip and chewing gum back together the actual, shitty and broken experience design in an attempt to sort of pretend perfection or merely band-aid a nearly-usable hackensteined-up app or something — unlike those folks that are drinking the digital koolaid with wireless ice, play-acting like everythingz all too cool for school an’ all, i like to tell it like it is and assess these experiences at some sort of reasonably realistic and honest scale

macgyver

 

if we can’t evaluate the current-day experiences we have with our technologies with at least a reasonable sense of honesty then we’ll never be able to: level set where we are; identify critical areas for potential improvement; and then iteratively work toward any real sense of improving our overall human experience

now, unlike my son Maceo, who is considered a digital native, i am what’s called a digital immigrant — i don’t particularly like this terminology, but this is what anyone can Google up in a few seconds as a definition of who i am and what it means to be in my demographic in relation to the introduction to our interactive technologies and my particular abilities and views about the technologies and experiences we all use and deal with on a daily basis

i think by including the term digital in the semantics, definition and language so nicely weaved around these digital demographics, we almost immediately begin to think of absolutely everything as needing to be associated with the term digital — which in itself is quite interesting, this power of language to sell a movement

but i would like to think of myself in an entirely different way and perhaps affiliate my personal demographic less around the technologies and more around the actual times we’re talking about — or, better yet, it might even be nice to entirely decouple the term for my demographic from both the technologies and the times

let’s agree on at least one thing up front, though

we live in The Age of Information

we might also consider this to be The Digital Age, too, but for the most part the way that most of humanity views the entire world today is through an almost frighteningly pure informational lens

back to self-identification, though

so, instead of considering myself to be a digital immigrant, i would prefer to be called a transitional person, or just a transtitional

the term hints just a little bit toward our eventual post-humanity, which, like it or not, we’re already embarking on the journey to — i hope that its not an entirely inevitable place we’re heading to, but its pretty much nearly guaranteed just through the economics quite purposely confounded with our innovations through information and inventions — we’ll most likely just keep driving ourselves deeper and deeper into the human-machine-integration that futurists like Ray Kurzweil foretold decades ago in books like The Singularity is Near: When Humans Transcend Biology

i guess, then, i consider myself as transitioning from a mediated yet mostly analog time in the world we live in to one that is heavily dominated by: digital experiences; computing machines and devices; and datasets of information

where there is no transition necessary for Maceo — he was born with computers and smartphones in the household — i’ve needed to learn entirely new ways of doing just about everything i do in life just to fit in, and to perform and survive within our increasingly more and more digitalized culture

i think of the world we live in now
as our technohumanic ecoSystem

we live among the machines

and the machines outnumber us at this point, too, if you think about it

and, i guess one could even say even the culture we live in itself is still mostly transitional by its very nature, too — its not necessarily just a demographic set, but its also a way to categorize life in the modern age as we move to more and more digitally-mediated interactions and experiences

as much as the current trend shows us as a humanity moving closer and closer to merging with machines to evolve to a supposedly higher place, i would like to think the kind of design story we should be more focused on should center a lot more on developing a better sense of human and environmental awareness that really is totally unrelated to our technological inventions altogether

but how do we design for something like greater awareness?

this isn’t one of those ‘there’s an app for that’ results we’re looking for — there’s no real profitable product or service that i’m aiming for as a human experience designer, actually, which probably leaves me in a bit of a bind, right? i personally believe that we can invent a lot of amazing and innovative technologies that will help us survive or make our lives seem somewhat more comfortable or enjoyable, but at the end of the day i would like to do more than merely survive

i would like to see humanity start to grow again

and i don’t mean growing as in growing a user-base or expanding a knowledge set or some other similar information-based endeavor we get distracted by along the real path of where our human evolution should be headed — in this case, its not about the information

we need to start feeling the vibe of the universe again — we need to stop dissecting everything so much and mapping it all to some fictional, self-serving, data-related set of attributes that we as people invent to make sense of our chaotic universe to only feel somewhat in control of our little destinies — we need to start focusing in on our emotionality, our spirituality and our purpose

someone or something else designed these things for us, however, and we can only discover, shape and guide these interesting topic touch points in the story of our lives

we cannot truly control them

i don’t want to leave this planet to the next generation with my contributions merely being the design and delivery of a bunch of apps and experiences — i want to leave the future people of tomorrow with a sense that we helped change the direction of our destiny toward something more meaningful and real, and something far more valuable than the code for an information-based set of experiences, but maybe instead, the code for how to better behave and interact with each other in the world in which we live in together as we all move forward toward a more holistic, harmonious and humanistic civilization

a new direction for mobile design

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for the most part when we think about design for our mobile devices we have an image like the one above in mind — its a bit of a personal relationship we’ve developed with our smartphones, and the interactions are considered ‘micro-interactions,’ quick, task-based little spurts of use to check a little buzz or beep that went off in our pocket — we’ve got a little friend on us at all times now, and that little friend brings us the magic of real-time updates of information and some simulated sense of ‘being social’ through experiences like Twitter, Facebook and the like

a lot of the graphics you’ll find pertaining to using smartphones in particular show the one-to-one — person to machine — sort of relationship — and the person engaged with looking down at the little magic screen in the palm of their hands is either smiling and content, as if staring into a good friend’s or lover’s face directly or somewhat serious if the visual story being told is more about critical business communications

hospital_mobiledevice

we get the picture though — we all know the experience, the interaction, that’s going on between the facial expression, the position of the hands and fingers and the general body language and position of the neck and gaze

its a rather solitary experience, though, right?

even with the advent and common, everyday use of the supposed social web, the interaction is really between you and the data being displayed on a tiny shiny screen

MVI_3617.MOV_snapshot_01.13_2011.07.29_15.05.39

in her book Alone Together — Why We Expect More from Technology and Less from Each Other, MIT Psychologist Sherry Turkle takes a deep look at the worlds of sociable robotics and social media in their current state and the general effect these technological advances are having at a societal level — and as amazing as our inventions may be, the overall experience we end up having as human beings engaged with our technologies is unfortunately one largely steeped in isolation, loneliness and a sort of transactional behavior between people as mediated through the interactions we’re afforded to interact through

of course, we can also still participate and interact with each other in the moment, face to face, the old fashioned way, right? the analog means are always there for us to fall back upon, thank goodness — being in the same place at the same time can actually foster a certain vibrant energy and more efficient and active way to communicate, collaborate and get things done — but we can’t always meet face to face, in the current moment in today’s fast-paced society, unless, of course, we make the time and travel happen — at the end of the day, the feeling our device-driven world often leaves us with is a strange jumbled aftertaste of miscommunication, misunderstanding and an awkward, near-real-time, off-kilter distance between the actual people interacting through the devicery invented to facilitate better communication that can happen ‘anytime, anywhere’ according to the hypertechnophilic marketingSpeak we swim through on a daily basis

i would love to take the expertise i’ve built up over the last 20 sum odd years to try and steer the course in an entirely different direction

if our smartphones and other mobile paraphernalia are instruments of communication, might we then compare our iPhones and Androids to something more akin to a musical instrument? like a banjo, for instance?

BanjoBoots_1280x630

or maybe the comparison we try to draw is to something more like an orchestral instrument like the french horn

ChamberOrchestra

whatever the metaphor might be — i would like to change how our interactions through these technologies feel and hopefully even change the actual way we use them

i’d like to take ’em and shake up the paradigm in a big way, ya know? and why not? i’m a fucking rather accomplished experience design architect and designer after all — i want to change the story of these technologies before we become more isolated and distant from each other

if we think of our smartphones and mobile devices more along the lines of music-making machines, as tools for thinking and collaborating together in real-time and space, we just be able to retell the story a bit and design for more orchestral synergistic ways to use these truly phenomenal technologies

Australiann_Chamber_orchestra

i don’t know what the actual experience or interface for these new interactive paradigms might be quite yet, but shouldn’t our devices and our interactions through them feel more like this beautiful photograph of this string trio as opposed to this business dude getting some off-sync email back in the city office?

mobileDude

i actually think we need to start designing ways to allow our experiences through mobile and other new or evolving technologies actually better work in a together-like fashion, right? so instead of all the clutter and drowning information over-saturation of email and other truly horrendous collaborative cloud environments that only offer up a sandbox of confusion and uncoordinated, often disjointed collaborative team efforts — our new experiences should feel a lot more like what happens within the context of a real team — agility, muscle memory, easy means to pass the ball back and forth

or maybe better yet — maybe, just maybe — we might be able to think even bigger than that and design for interactions as graceful and wonderful-feeling as the coordinated, collaborative music-making of an orchestral ensemble

overhead

i know its entirely possible — we just need to aim for that level of collaborative platform design — i don’t know that there’ll even be a Microsoft or Apple to take on this high task, as i’m sure its an enormous effort, but a truly wonderful one at that — i know that i would personally like my interactions and collaborations with all the people i work with to feel that powerful, fun and harmonious — and this is what i’ll be dreaming up through a storyFirst, iterative, human-centered process in my ample free time

i think this is gonna be a fun project to take on — i think its one of many projects that we need to design for in the world, one of many, too, that i personally want to dream up, brainstorm, workshop and design for — i can’t wait to share the progress as my efforts bear even little grapes and cumquats along the way as i’m sure its going to be an interesting journey

won’t you come and join me?