Category Archives: books

alone together

sherry-turkle-phd

Sherry Turkle has been researching and studying: technology; our relationships with technology; and our relationships with each other through technology — as an expert singularly focused on the fascinating psychology of technology, she’s been on the case for decades now — along the way she’s published her findings in the books:

needless to say, i’m one of her biggest fans

without her critical, observation-based body of psychological research at MIT in the psychology of Sciences, Technology and our Devices i do not think we’d have such a cohesive and thoughtful collective of intellectual material that really reports from the front-lines of these matters with such an objective sense of discovering the nuanced facts of the matter

i recently had the pleasure of coming out to the Boston Athenaeum to a promotional lecture for her most recent book Alone Together — and more than the talk itself, more than the questions and answers, i found the micro-conversation i had with Turkle to be the most intriguing part of the event

i eagerly waited in line with my friend’s book in hand for the author to sign — i wasn’t sure if i had the courage to bring it up, but i had an important question based upon some of the feelings and thoughts i personally experienced in the middle of reading Alone Together just months prior to this event — this seemed to be my only chance to find out if the author herself might have the same notions regarding the research she conducts as i was having regarding rather dark discoveries about the current state of humanity and our relationships with and through technologies

i finally got to the front of the line in this rather illustrious neo-classical, intellectual and academic library setting

Turkle asked who to make the signature out to and started to quickly ink in her John Hancock on the title page of the open book — and while she scribbled away the instant sentimentality of this anonymously scribed autograph, i started to ask my question — i described the personal horror i felt midway through the reading of Alone Together, these frightening discoveries and extremely deep philosophical questions that arose in me due to the very material of her critical research in the book that she wrote and was now in the middle of signing

here’s the gist of what i asked { in summary, as best as i can recall it at this point }:

i wanted to ask you about some thoughts that came to my mind in reading about sociable robotics — i found it fascinating, the kind of deep and real emotional relationships you described developing between people and machines — there was a section of the book, you visited these isolated, lonely elderly people in their retirement and care facilities and, after deciding that it might be difficult, if not impossible, for the elderly to enjoy the companionship and company of a real pet, such as a dog or a cat or some other small animal, you introduced the simulation of a pet into their living environment, this robotic seal

i think you reported that after introducing the seal to the elderly person and leaving it with them in their home, that it only took about a week for them to develop a real relationship with their new pet — although shy at first when talking with you in the company of the robotic seal, within the course of an hour you observed affectionate behavior and genuine interaction between the new owner and the seal

the owner conversed with the seal in the same way one might with a real pet and all of the ways in which they interacted with the robotic seal indicated that this simulation of being accompanied almost seemed good enough to introduce love, companionship and a reduced sense of loneliness with these elderly people living out the end of their lives

this, of course, brought up a ton of questions — some ethical, some psychological and some philosophical

the main question that came up for me might have something to do with the psychological nature of attachment, i’m not sure

but basically, i wondered — if it seems that easy for someone to form a genuine, human, loving relationship with a robotic seal, what does that say about our real relationships to each other as human beings? do we simply project and imagine love onto each other? are we, as the title of your book suggests { if only in very Freudian Slipped-like ways }, truly Alone Together?

Turkle finished signing the book and looked up at me, almost as if she were disgusted by my presence now, and replied:

No, no, no — that’s not what the book is about at all

and the conversation was over — she might as well have said, ‘NEXT!’ at that point because the book in front of her closed, she handed it back and we were simply done with these dark discoveries and intriguing philosophical questions i felt might at least be implied by Turkle’s oeuvre of critical research, perhaps even the more important and deeper meaning behind the surface of the kind of psychological self-analysis we’re all conducting now through the things we use to think with that are now the things we also feel with

i just put in an order for one of those robotic seals, should be coming in the mail any day now

i might just have a more empathic conversation with it than i did with Sherry Turkle

i heard it only takes less than a week to really get properly bonded with my new pet

seal

..:: teaching IxD ::..

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this Spring semester at Massachusetts College of Art and Design — which is, like, almost over, sadly enough — i got the distinct pleasure of taking the materials, sequencing and my approach to teaching Interaction Design { by night for MassArt’s Continuing Education Department } and filtering the entire course down into an independent study with Aliyah Domash

i didn’t realize it until we met up to work on the fine details of how Interaction Design might work at this independent study scale — but, that whole ‘small world’ kind of aspect of the design community in Boston was working its crazy magic from the onset, and strangely enough, i already met Aliyah and got to see her work from a semester or 2 back by sitting as a guest critic in one of the final presentations of Alison Kotin’s Foundations of Graphic Design course — anyhow, flashback to that class and i got to see a lot of hand-drawn, amazing depictions of an artichoke, all in black and white, cropped and composed and mounted very professionally and pinned to the wall — it was a fantastic and dynamic final critique that i’m sure involved a smörgåsbord of hummus and cookies and water and other potluck snackage as a part of this wonderful celebratory discussion of all the fine work and progress each student made over the course of the semester

so, as you can probably tell, i have a certain obsession with foodly comestibles AND a little bit of an issue with portion control, right? ;]

but, back to our regularly scheduled topic — meeting Aliyah in Alison’s design class

anyhow, that night and these sorts of conversations with students and faculty and different nuance of design potentialities always makes me happy and excited about the kind of design community we have at MassArt and in the Greater Boston Area in general — and what? with AIGA Boston, BostonCHI, Boston Cyberarts, Dorkbots, IxDA, Pecha Kucha Night Boston, Refresh Boston, Upgrade Boston, UXPA and the myriad university-driven lectures, hackathons and networking opportunities steeped in designery, you almost can find it difficult to keep up with just the community, forget about the most current trends, buzz and general discourse that accompanies the fine world of design in the general locality

who would’ve known that a year out i’d be working to teach and mentor Aliyah at MassArt in this wonderful independent study setup, right? small world, crazy small, in fact — and then, its just utterly phenomenal to see how quickly a student like Aliyah comes in on day one, starts up with the first 3 more analytic exercises in experience design deconstruction and all — and then through reading, dissection, personal and professional reflection and our near-weekly conversational sessions at MassArt and the project work that puts the focus on active exploration of interaction and user-centered design as a theory and a practice and an empathic journey to guiding this bizarre, almost otherwoldly force we call Design in a way that keeps real, live people at the center of our approach and goals as design professionals — well, its just amazing to see Aliyah’s progress over the semester and to see the full spectral journey of her final project work for final critique and completion of the course

its been a really wonderful semester — really interesting to see how i’ve had to flex and bend the materials and approach, only slightly in all actuality, to keep the design of the course itself ultimately very interactive, human and fun

i’m really looking forward to the final critique, although i know we’ll miss meeting up on a semi-regular basis with the good excuse of putting some credits on the roster while hopefully also digging into what design can really mean for all of us as both professionals and people exploring the world through the filter of human-centered experience design

 

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the decision

CruelShoesFirst

i’m re-reading Luke Wroblewski’s A Book Apart instant UX classic Mobile First while traveling to New York City on an Amtrak train and simultaneously reading Cruel Shoes by Steve Martin — i sort of take a break from one by reading a bit from the other — i’ll admit, its an early ride in to The City and i’m kind of nodding off from time to time, wiping the drool out of the left corner of my mouth from time to time, but its an interesting little ping pong combination of intellectual consumption to start the mind to wonder

i think a lot about mobile experiences

i design for mobile, ubiquitous and cross-domain experiences at Mobiquity, which is like the best job i’ve had so far as a design professional and as someone who is personally interested in influencing the way we think, design and ultimately use our technological advancements and innovations

i mean, for the first time in more than a decade i actually get to DESIGN with a capital D

there’s no time for the typical politics and the dreadful corporate trumpings that come with the terrain of egomaniacal VP opinions and Jobsian self-proclaimed geniusness on the part of this marketing guru or that cSuite idea killer — we’re simply trusted to do our job and amazing shit gets done because of this sort of setup in the workplace

but this isn’t an endorsement for the firm i currently work for { well, i guess its a micro-endorsement of sorts, right? we’re growing, let me know if you’re interested in joining The Mob, aight? }

back to the topic, back to the wondering

i sometimes think that all of this anywhere, anytime connectedness afforded us as modern people has more negatives than pluses — i hate to say it, but i’m not the kind of person that simply drinks the kool-aid and just loves every device, every software, every social web experience, all technology — i hope you don’t mind

having this sort of critical pessimism for our progress via technological innovation, as much as it might seem to conflict with the very core of being an experience designer for mobile technologies, actually helps me scrutinize every aspect of the experiences i design on a day-to-day basis

makes a lot of sense, right?

i don’t ever simply agree with the latest interaction paradigm and stick it into my design work just because its at the bleeding edge — or, if its something that works for the Facebook app, i don’t necessarily think its some experiential interaction we should simply copy-paste and plop over into an entirely different experience

although cookie cutter approaches can sometimes save a client money and cut corners off of the edge of time, i don’t bake like that at all

hope you don’t mind, but i think we should really craft these experiences in very thoughtful and deliberate ways — and we should review and assess each design in an iterative fashion and see how that design work or doesn’t work and adjust it along the way using real human decision-making processes as informed by smart interpretation of the findings we gather from usability, data collection from embedded metric reporting mechanisms, qualitative observation and interviewing, all that amazing stuff that makes us more like cartoonish forensic scientists and crime scene investigators with pockets full of pixels as opposed to little DaVinci’s with a big paint-by-number outlook on how to cobble together the Mona Lisa 2.0

ya know?

so, back to Wroblewski and Martin, now, perhaps?

depending on your outlook, your mood and the people you socially experience along the journey of your day, you might view the new push to mobilize just about damned near everything as either extremely negative or extremely positive — if we translate that to the theatrical equivalents of asking something like:

do our mobile devices result in a future social story of our technohumanic tragedy or comedy?

well, i tend to think of it all from Steve Martin’s perspective

what wonderful opportunity to gather new material for farce and spoof and stand-up hilarity

but then, like the stand-up comedian, we should perhaps learn to see how the audience immediately receives the jokes we live while we’re talkin’ on the phone, texting or accessing the web in highly public situations, right? and then, uhm, we can hopefully all learn to adjust the act a little bit, in a more intentional and consciously aware sort of way

humor that’s been carefully honed, crafted and developed is almost always bound to be far funnier and enjoyable than the potentially risky and tragic alternative of improvised and unthoughtful mayhem

at least that’s my humble opinion as a semi-professional humorist and lifelong late-blooming technologist

mediaLuscious Design + Art Review

i just recently finished editing up the official exhibition catalog for mediaLuscious Design + Art Review — thanks to everyone for not only showing your work and participating in such an amazing gallery exhibition, but for also patiently putting up with my random email requests for photos, writings, input and feedback over the last few weeks

i have to say — this is probably the best book i’ve put together to-date, much better-looking in my mind’s eye than my own thesis even, which can probably be contributed to the fact that this project of capturing the spirit, energy, community and fun of this show was done for DMI and The DMI Family moreso than myself

anyhow, after a few more tweaks here ‘n there, i will be sure to post this up to Blurb and get a print proof to deliberate — and then and only then the book will be open for more public consumption via Blurb, ISSUU or wherever

[: what a show :]

this is not a book

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just a simple thought to share — does the name of Barnes and Nobles’ newish reading device ‘the nook’ in a near-literal sense imply the phrase ‘not a book’

 

i know, i know … its probably more of a metaphor for a little reading nook, right? something you might set up for a kid at home, a little shelf for her / his books and a cozy Spongebob chair or something … i get it, but when i think of the physical space of a Barnes and Noble Bookstore i guess i don’t think of anything all that inviting and small … the very brand they’ve established over the last 10 years while destroying the bookselling industry vertical feels a little more along the lines of a slightly more intimate version of Costco, its more of a warehouse of books, and mostly the bestsellers at that

and now we have this ‘nook’ — this mini-digital anti-book of sorts, or maybe better yet, this little anti-Barnes and Noble device living and breathing in the very heart of more and more of these warehouse cemeteries for what the book used to be

you can still come in and get your Grisham, your Oprah’s Cookbook, your Chelsea Lately product or the Shades of Grey book, the Hunger Games … go ahead, go get ’em

but you’ll get a better deal if you buy ’em online — i don’t quite understand what that is, but i even recently decided to buy ‘Claes Oldenburg: The Sixties’ from bn.com because it was more than $20 cheaper than what i found on the shelves of an independent bookstore in the physical world — i don’t know how or why they do that, this offering up of the goods at almost a third off when shopping online

is it re-training incentive? maybe Barnes and Nobles wants me to buy more and more of my readerly consumptables via online distribution and delivery mechanisms? is it cheaper, really cheaper, for them to sell us thy daily goods online? i’m just wondering outloud here … hmmmmm

i should really try out ‘the nook experience’ — as an experience designer i should really enter that vast new central ‘Apple Store inside a store’ thing they’ve got goin’ on and really give Barnes and Nobles little nooks a whirl, right? see what its like to read a book on a tablet device that’s specifically made for readers — i’m sure i will someday, someday soon perhaps — i’m sure i’ll bring my Fuji point and shoot and document the entire experience, including any human to human interactions that ensue whenever a camera gets involved — but for now, i’m still wrestling with this incredible strange nook invasion — i mean, its right there in the middle of the store! — and to top it all off, the room our little nook nooks seem to take up in most Barnes and Nobles replaced actual bookish inventory and more often than not any music section { i guess this would more likely be called the CD and DVD department? } — so now, with Borders Bookstores gone, the big, monster bookstore that took the world by storm over the last decade or 2, totally crushing independent bookstores and subsuming what were once more independently-run university and college bookstores, now the megastore of books and all things intellectual { ha ha } gives us these toys, these digital relaxation toys for adults, well, mostly for teens and young twentysomethings — and they expand their toy department to at least twice the previous size, er, ehm, i mean, i guess i should say their chiildren’s section — the paradigm is basically flipped now, what we have is a gift shop with some books in the periphery, oh, and a coffeeshop with no plugs to potentially keep your nooks nicely charged while you order from the nookstore in the clouds